You are here

Safety & Outcomes

Texas Children’s Hospital Pavilion for Women is committed to you, our patients. From day one, we have worked to bring together a team that is centered on providing you and your family the safest, highest quality of care possible. To achieve this, we are guided by six key measures of quality health care from the Institute of Medicine (IOM).

Our Commitment

To each of you, we commit to providing care that is:

  • Safe
  • Effective
  • Patient-centered
  • Timely
  • Efficient
  • Equitable

We measure our progress in each of these areas around you and the care you receive. Following is how we have been reaching our commitment in these six key areas over the last year.


Safe Care

We commit to providing care that helps you, and avoids causing you harm.

Here are some of the ways we work to meet this commitment:

  • Daily Safety Brief - Every morning, leaders across the Pavilion for Women come together to focus on keeping patients safe.
  • Safety Rounds - Physician, nursing, and hospital leaders spend time with the front-line team members to ask them how we can make taking care of you safer. Then we work together to put their suggestions into action.
  • Safety Coach Program - Front-line team members receive specialized training to become safety leaders on their units.
  • Big Data - Using innovative technology, hospital leaders and specialists in quality improvement measure what matters, and how we are performing at keeping you safe. Knowing how we are doing is the first step to being the best at getting better.
  • Hospital Acquired Condition Reduction Teams - Special teams of doctors, nurses, and other health care experts work together to focus on preventing conditions we know that hospitals can sometimes cause, such as surgical site infections. Working together helps us prevent treatment-related infections and other complications that can happen when you come to the hospital

Here are some of the ways we measure how we are doing at meeting this commitment:


Effective Care

We commit to using the best scientific knowledge available to guide your care.  

Here are some of the ways we work to meet this commitment:

  • Using Evidence Based Clinical Standards - These recommendations guide essential steps in taking care of patients with specific conditions. Before any guideline is set in place, our team of clinical experts carefully reviews the science and carefully considers all the possible benefits and harms of each step in the process.
  • Being “Baby-Friendly” - This designation means we meet the high standards of care set by global experts for providing effective care for mothers and babies. Our staff is specially trained to get you and your new baby off to the best possible start from the first moments of your baby’s life.

Here are some of the ways we measure how we are doing at meeting this commitment:


Patient-Centered Care

We commit to providing you care that respects your unique needs, expectations, and values.

Here are some of the ways we work to meet this commitment:

  • Collecting your feedback - We ask for your feedback in many ways and are always appreciative when you take the time to share your experiences and let us know how we are doing. We use your feedback to continuously improve, measuring ourselves against your expectations, our past performance, and the performance of other leading women’s and children’s hospitals. We value your input, whether you share it with us in person, over the phone, or through anonymous surveys or comment cards.
  • Addressing your concerns - If you have a concern, you can reach the Family Advocacy department any time by calling 832-824-1919. We take your concerns seriously and work together to address any issues that may be affecting your care experience with us.
  • Giving you a place to tell your unique story - We want to hear about you and learn from your perspective. Sharing your experience is powerful, and so is reading the inspiring stories that other patients share. We encourage you to visit the Pavilion for Women Blog to find out more about how our patients’ and families’ life-changing experiences at Texas Children’s Pavilion for Women. We want you to know you are not alone, and that you are at the center of all that we do. 

Here are some of the ways we measure how we are doing at meeting this commitment:


Timely Care

We commit to avoiding delays in your care and to reducing your wait times.

Here are some of the ways we work to meet this commitment:

  • Caring for your urgent needs - We use evidence-based processes to provide you with the right care, in the right place, at the right time.
  • Reducing delays - When it comes to your care, timing is important. We collect and analyze data about the time it takes us to perform important steps in your care. We use what we learn to help us avoid delays and reduce your wait times.

Here are some of the ways we measure how we are doing at meeting this commitment:


Efficient Care

Wecommit to using resources responsibly to give you the best and most efficient care possible.

Here are some of the ways we work to meet this commitment:

  • Always looking for ways to improve - Our teams work to continuously improve the way we provide care. We are dedicated to working efficiently and using the right amount of time and resources needed to care for you.
  • Paying attention- We use data to help us become more efficient and help us avoid wasting valuable resources like your We look for trends like longer wait times and appointments. This helps us adjust and improve how we plan appointments so your time with us is best spent.

Here are some of the ways we measure how we are doing at meeting this commitment:


Equitable Care

We commit to giving you and all patients the same high quality of care.

Here are some of the ways we work to meet this commitment

  • Giving you the same high quality care whether we are caring for you at Texas Children’s Hospital Pavilion for Women or right in your own community is an important part of our mission. Giving you the right care, in the right place, at the right time is why we are here, and why we are growing.
  • Easy access. With our specialized focus, full range of services, and state-of-the-art facilities, our goal is to provide everything you need to achieve the healthiest possible pregnancy, and everything your baby needs for the healthiest possible start to life. In order to meet our commitment to bringing this same quality of care to all patients, Texas Children’s Hospital has clinics throughout the greater Houston area.
    • 7 Maternal-Fetal Medicine Clinics
    • 1 Ob-Gyn Clinic
    • 11 Community Hospital Partners

Here are some of the ways we measure how we are doing at meeting this commitment: