Always here for you

At Texas Children’s you and your loved ones are highly regarded as partners in care. We welcome and encourage friends and family members to be present and provide support.

Pavilion for Women Inpatient Units including Women’s Specialty Unit and Mother/Baby Units

To promote family-centered-care while also providing a restful environment for our patients: visiting hours are between 8 a.m. – 8 p.m.

• During visitation hours, up to four (4) healthy individuals of any age are welcome at the bedside at one time. This includes caregivers, siblings, children of a patient, family and friends.
• To maintain safety, all children must be supervised by an accompanying adult at all times.
• Up to two (2) adult caregivers may be present with the patient at the bedside after visiting hours.
• Patients on Labor & Delivery are permitted up to four (4) adult visitors throughout the duration of their stay on the unit.

Newborn Center (NICU) in the Medical Center, Pavilion for Women and The Woodlands

• Families are allowed up to six (6) healthy, adult visitors on a visitation list for the duration of their stay in the Newborn Center.
• Up to two (2) healthy visitors are welcome at bedside at one time.
• Siblings of a patient or children of a primary caregiver, 5 years or older, are allowed to visit. Only one sibling will be allowed at bedside at one time and will be limited to a 4-hour visitation block.
• Siblings are also required to complete a temperature screening upon arrival. Ill siblings may not return until 24 hours after being symptom free without medication.
• Siblings younger than 14 who are visiting the Newborn Center (NICU) do best when prepared for the environment. We recommend talking to your child’s nurse about a visit with a Child Life Specialist, who can help siblings understand what to expect prior to their visit.

Surgery, Procedure Suites, Cath Lab

• Up to two (2) healthy, adult caregivers are welcome to accompany each patient.
• In order for us to best care for our patients we are unable to accommodate visitors under the age of 18 at this time.

Women’s Assessment Center

• Up to one (1) healthy, adult support person may accompany each patient.
• In order for us to best care for our patients we are unable to accommodate additional visitors at this time.

COVID-19 Positive and PUI Visitation Guidelines

For patients who have a COVID-19 test result pending (PUI) and patients who test positive for COVID-19.

• Visitation in all settings is limited to up to two (2) healthy adult visitors.
• Visitors should wear masks and practice appropriate handwashing at all times whether in or out of the patient’s room. This includes hallways, elevators, gift shops, food courts, etc.

Safety is a priority at Texas Children’s. Some areas may ask for limited visitation due to space constraints or to meet the needs of the patient. In these instances, a team member can assist in helping to identify a comfortable waiting space. We ask that you kindly follow the visitation recommended by the patient’s care team, and we encourage you to speak with them if you have questions or require special accommodations.

• Meeting with a provider by virtual visit is a convenient way to receive care without coming to the hospital or clinic in person. 
• You can use a web browser on your computer or an app on a mobile device to start a virtual visit. Mobile devices are preferred, because the MyChart app makes it easy to access your visit and most mobile devices already have the appropriate camera and microphone setup for video visits.
• Learn More
   

After an appointment is made, the clinic will reach out to you if a virtual visit is available.

• We have implemented additional patient and visitor screening measures, developed workflows to triage patients presenting with possible symptoms and best practices for treating suspected cases. 
• Our Environmental Services team is dedicated to providing patients with a clean and safe experience by increasing the frequency of cleanings and applying enhanced cleaning procedures in clinics, patient rooms, operating rooms and gathering spaces throughout our system. 
• In an effort to reduce the amount of time spent at the front desk, we highly encourage completing the check-in process with MyChart prior to your appointment. You can save time when you arrive at the clinic by using the Texas Children’s patient portal to pay visit copays, verify your medical and insurance information, respond to questionnaires, and electronically sign documents. Visit women.texaschildrens.org/mychart or download the MyChart app to check-in for your next appointment.
• If you think you have symptoms or have been exposed to COVID-19, please do not come in for your appointment. Instead, call our COVID-19 Nurse Triage Phone Line at 832-822-6843. We are available to take your call 24 hours a day, 7 days a week.

• You will be asked to stop at our Visitor Screening Station in the first floor lobby. Your temperature will be taken. You will also be asked a series of symptom and exposure-related questions.
• If you have not completed PreCheck-In in MyChart, please do so now. After you have completed PreCheck-In, let us know you’re here by clicking the “I’m here” button.
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• After you pass the screening process, you will be issued a mask. Please wear your hospital-issued mask at all times for the duration of your visit at any of our facilities.
• When you are on our campus, we ask that you please keep a safe distance of approximately 6 feet from others whenever and wherever possible, including waiting in line and sharing spaces in our elevators. You will see red stickers across the hospital to help keep social distancing top of mind.

• COVID-19 Vaccine Alert: Learn More
• All Texas Children’s locations are actively screening in order to minimize exposure risk to our patients, families, staff and providers. In addition, some patients may need COVID-19 testing. At Texas Children’s locations, testing is available only as directed by a Texas Children’s provider and not open to the general public.
• Health authorities encourage residents to get tested for COVID-19 if you think you have it or were in contact with someone who tested positive.
• You should contact your primary care physician or see the below publicly available testing resources.
  • City of Houston
  • Harris County
  • Brazoria County
  • Fort Bend County
  • Galveston County
  • Texas Health and Human Services
     

• Our goal is to ensure you enter into parenthood with knowledge and confidence. We are continuing to provide you with the information and education you need to prepare for your baby's arrival and thrive after your baby arrives.
• We provide live, remote maternity tours. That means you'll interact with an expert educator who will share information and answer your questions. Tours are available select weekdays and every weekend. Classes are available in three formats. You may choose in-person classes, live classes on Zoom, or self-paced online classes. Classes offered include childbirth preparation, basic baby care, infant CPR & safety, prenatal and postpartum breastfeeding classes, and sleep and scheduling. Registration is required.
• Visit women.texaschildrens.org/classes to see our schedule and register.
   

Texas Children’s Hospital now offers curbside prescription pick-up at the following three retail pharmacy locations:

• Texas Medical Center
  6651 Main St., Houston, TX 77030 (Pavilion for Women valet driveway)
  Phone: 832-822-3050
  Open daily: 9 a.m. to 5 p.m.
   
• The Center for Children and Women – Southwest
  9700 Bissonnet St., Houston, TX 77036
  Phone: 832-733-1400
  Open Monday through Friday: 9 a.m. to 7 p.m.; Saturday - Sunday: 10 a.m.- 6 p.m.
   
• The Center for Children and Women – Greenspoint
  700 North Sam Houston Pkwy. W., Houston, TX 77067
  Phone: 832-828-1600
• Open Monday through Friday: 9 a.m. to 7 p.m.; Saturday - Sunday: 10 a.m.- 6 p.m.

Patients who have in-person clinic visits can continue to pick up prescriptions from the retail pharmacy pick-up window.

To use the curbside pick-up service:

Call one of the three participating pharmacies 30 to 45 minutes in advance of your arrival to request curbside pick-up. This ensures your prescription is staged for curbside delivery and minimizes your wait time. It also allows the pharmacist to review important information with you about your prescription over the phone or by video (in certain situations) before you arrive.

When you arrive at the pharmacy curbside location:

• Follow the sign to park in the designated prescription pick-up area.

• Call the phone number listed on the sign to notify the pharmacy team of your arrival and to provide payment over the phone, if needed (credit/debit card payment only).

• A member of the pharmacy team will deliver the prescription to your vehicle and provide instructions on how to contact the pharmacy team if you have additional questions.