Always here for you

VISITATION UPDATE: Effective Monday, September 5, the following visitation guidelines apply to Texas Children’s locations.

In addition to the visitor guidelines below, we ask that you do all you can to decrease the spread of COVID-19 by continuing to limit your attendance at gatherings, wearing a mask, washing your hands and practicing social distancing in the community.

Surgery: Patients undergoing surgery are allowed two visitor age 18 or older.

• The support visitor may remain throughout the duration of the procedure.
• Siblings, children or other visitors younger than 18 years of age will not be allowed. There is no childcare available at any of our locations.
• Additionally, all patients and caregivers will be subject to screening (exposure and symptom questions and a temperature check) upon arrival.
• Visitors who are sick will not be permitted to enter the Hospital; this rule is without exception.
• We encourage visitors, when appropriate, to remain closely connected to their loved ones through virtual means, including FaceTime or phone.
• On the rare occasion that a COVID+ patient is approved for surgery by the surgical team additional restrictions may apply.

All Pavilion for Women inpatient units (including Labor and Delivery)

COVID-19 NEGATIVE INPATIENT VISITATION GUIDELINES:

• Families may designate up to four caregivers of any age 18 or older for the duration of a patient’s hospital stay. Up to two caregivers can be at the hospital at any given time.
• Any ill support visitor will not be allowed to accompany the patient during labor and delivery and will be asked to leave the hospital.
• If a support visitor becomes ill, please be prepared to designate a new support visitor who is not exhibiting symptoms.

Women’s Specialty Unit (WSU) Exception: 

One healthy child of an admitted WSU patient, younger than 18 years of age, may visit for up to a single, consecutive, four-hour duration per day. One or two adults from the designated caregiver list must be present during the child’s visit. Unit specific restrictions apply. There is no childcare available at any of our locations.

COVID-19 POSITIVE AND PUI INPATIENT, L&D, AND WAC VISITATION GUIDELINES:

• Mothers in labor who are COVID+ or PUI are allowed two primary caregivers age 18 or older on site throughout the labor process.
• Patients in the women’s assessment unit (WAC) are allowed one support visitor age 18 or older on site for the duration of the patient’s visit.
• Patients admitted to the hospital who are COVID+ or PUI are allowed one primary caregiver age 18 or older on site for the duration of the patient’s stay.
• If the support visitors leave, they must directly exit the facilities while wearing a mask and will not be permitted to return to the facility for the duration of the stay.
• Visitors who are sick will not be permitted to enter the Hospital; this rule is without exception.

Outpatient appointments: One healthy adult visitor may accompany patients to all Women’s Services Ambulatory visits. This includes Pavilion for Women outpatient locations and all community locations.

• Baylor College of Medicine OBGYN Clinic, 3rd floor
• Texas Children's Family Fertility Center, 3rd floor
• Maternal-Fetal Medicine Clinic, 4th floor oThe Women’s Place, 3rd floor
• Partners in Obstetrics and Gynecology Clinic, 7th floor
• Women's Specialists of Houston Clinic, 15th floor
• The Woodlands Women’s Clinic

This rule also applies to all Pavilion for Women community clinic locations:

• Pearland OBGYN Clinic
• All community Maternal-Fetal Clinic locations

If you have any questions, please contact your nurse or Family Advocacy for assistance at 832-824-1919

Our clinical and administrative leaders review COVID-19 positivity rates at Texas Children’s, across the Texas Medical Center and in the community daily, and if/when rates begin to rise again, we will act quickly to reexamine and update our visitation guidelines, as needed.

• Meeting with a provider by video visit is a convenient way to receive care without coming to the hospital or clinic in person. 
• You can use a web browser on your computer or an app on a mobile device to start a video visit. Mobile devices are preferred, because the MyChart app makes it easy to access your visit and most mobile devices already have the appropriate camera and microphone setup for video visits.
• Learn More
   

After an appointment is made, the clinic will reach out to you if a video visit is available.

• We have implemented additional patient and visitor screening measures, developed workflows to triage patients presenting with possible symptoms and best practices for treating suspected cases. 
• Our Environmental Services team is dedicated to providing patients with a clean and safe experience by increasing the frequency of cleanings and applying enhanced cleaning procedures in clinics, patient rooms, operating rooms and gathering spaces throughout our system. 
• In an effort to reduce the amount of time spent at the front desk, we highly encourage completing the check-in process with MyChart prior to your appointment. You can save time when you arrive at the clinic by using the Texas Children’s patient portal to pay visit copays, verify your medical and insurance information, respond to questionnaires, and electronically sign documents. Visit women.texaschildrens.org/mychart or download the MyChart app to check-in for your next appointment.
• If you think you have symptoms or have been exposed to COVID-19, please do not come in for your appointment. Instead, call our COVID-19 Nurse Triage Phone Line at 832-822-6843. We are available to take your call 24 hours a day, 7 days a week.

• You will be asked to stop at our Visitor Screening Station in the first floor lobby. Your temperature will be taken. You will also be asked a series of symptom and exposure-related questions.
• If you have not completed PreCheck-In in MyChart, please do so now. After you have completed PreCheck-In, let us know you’re here by clicking the “I’m here” button.
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• After you pass the screening process, you will be issued a mask. Please wear your hospital-issued mask at all times for the duration of your visit at any of our facilities.
• When you are on our campus, we ask that you please keep a safe distance of approximately 6 feet from others whenever and wherever possible, including waiting in line and sharing spaces in our elevators. You will see red stickers across the hospital to help keep social distancing top of mind.

• COVID-19 Vaccine Alert: Learn More
• All Texas Children’s locations are actively screening in order to minimize exposure risk to our patients, families, staff and providers. In addition, some patients may need COVID-19 testing. At Texas Children’s locations, testing is available only as directed by a Texas Children’s provider and not open to the general public.
• Health authorities encourage residents to get tested for COVID-19 if you think you have it or were in contact with someone who tested positive.
• You should contact your primary care physician or see the below publicly available testing resources.
  • City of Houston
  • Harris County
  • Brazoria County
  • Fort Bend County
  • Galveston County
  • Texas Health and Human Services
     

• Our goal is to ensure you enter into parenthood with knowledge and confidence. We are continuing to provide you with the information and education you need to prepare for your baby's arrival and thrive after your baby arrives.
• We provide live, remote maternity tours. That means you'll interact with an expert educator who will share information and answer your questions. Tours are available select weekdays and every weekend. Classes are available in three formats. You may choose in-person classes, live classes on Zoom, or self-paced online classes. Classes offered include childbirth preparation, basic baby care, infant CPR & safety, prenatal and postpartum breastfeeding classes, and sleep and scheduling. Registration is required.
• Visit women.texaschildrens.org/classes to see our schedule and register.
   

Texas Children’s Hospital now offers curbside prescription pick-up at the following three retail pharmacy locations:

• Texas Medical Center
  6651 Main St., Houston, TX 77030 (Pavilion for Women valet driveway)
  Phone: 832-822-3050
  Open daily: 9 a.m. to 5 p.m.
   
• The Center for Children and Women – Southwest
  9700 Bissonnet St., Houston, TX 77036
  Phone: 832-733-1400
  Open Monday through Friday: 9 a.m. to 7 p.m.; Saturday - Sunday: 10 a.m.- 6 p.m.
   
• The Center for Children and Women – Greenspoint
  700 North Sam Houston Pkwy. W., Houston, TX 77067
  Phone: 832-828-1600
• Open Monday through Friday: 9 a.m. to 7 p.m.; Saturday - Sunday: 10 a.m.- 6 p.m.

Patients who have in-person clinic visits can continue to pick up prescriptions from the retail pharmacy pick-up window.

To use the curbside pick-up service:

Call one of the three participating pharmacies 30 to 45 minutes in advance of your arrival to request curbside pick-up. This ensures your prescription is staged for curbside delivery and minimizes your wait time. It also allows the pharmacist to review important information with you about your prescription over the phone or by video (in certain situations) before you arrive.

When you arrive at the pharmacy curbside location:

• Follow the sign to park in the designated prescription pick-up area.

• Call the phone number listed on the sign to notify the pharmacy team of your arrival and to provide payment over the phone, if needed (credit/debit card payment only).

• A member of the pharmacy team will deliver the prescription to your vehicle and provide instructions on how to contact the pharmacy team if you have additional questions.